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🎯 QuantumLangChain Support

📞 Contact Information

📧 Primary Contact: bajpaikrishna715@gmail.com
⏰ Response Time: Within 24 hours
🌍 Support Hours: 24/7 for Enterprise customers

🔧 Getting Help

Before Contacting Support

  1. Check Documentation: Review our comprehensive docs
  2. Search Issues: Check GitHub issues for known problems
  3. Check License Status: Verify your license is active
  4. Gather Information: Have your machine ID ready

Required Information

When contacting support, please include:

  • Machine ID: Run python -c "import quantumlangchain; print(quantumlangchain.get_machine_id())"
  • License Tier: Your current license level
  • Error Message: Full error traceback if applicable
  • QuantumLangChain Version: Run pip show quantumlangchain
  • Python Version: Run python --version
  • Operating System: Windows, macOS, or Linux distribution

🚨 Common Issues

Problem: "License not found" error

Solution

  1. Check if you have a valid license file
  2. Ensure license file is in the correct location
  3. Contact bajpaikrishna715@gmail.com with your machine ID

Problem: "Grace period expired" error

Solution

  1. Contact bajpaikrishna715@gmail.com for licensing
  2. Include your machine ID in the email
  3. Specify your intended use case

Problem: "Feature not licensed" error

Solution

  1. Check your license tier limitations
  2. Upgrade to a higher tier if needed
  3. Contact support for feature access questions

Installation Issues

Problem: Import errors or missing dependencies

Solution

pip install --upgrade quantumlangchain[all]
pip install --force-reinstall quantumlangchain

Problem: Quantum backend not available

Solution

# For Qiskit
pip install qiskit qiskit-aer

# For PennyLane
pip install pennylane pennylane-qiskit

# For Braket
pip install amazon-braket-sdk

Runtime Issues

Problem: Quantum operations failing

Solution:

  1. Check backend availability
  2. Verify quantum simulator installation
  3. Reduce circuit complexity
  4. Check for hardware resource limits

Problem: Memory issues with large quantum states

Solution

  1. Reduce quantum dimension
  2. Use classical fallback mode
  3. Implement state compression
  4. Consider distributed computing

📚 Self-Help Resources

Documentation

  • Getting Started: Basic installation and setup
  • API Reference: Complete function documentation
  • Examples: Working code samples
  • Theory: Deep dive into quantum concepts

Community Resources

  • GitHub Issues: Report bugs and feature requests
  • Discussions: Ask questions and share ideas
  • Examples Repository: Community-contributed examples

🎯 Support Tiers

🆓 Community Support (Free/Trial)

  • Channel: GitHub Issues only
  • Response Time: Best effort
  • Scope: Bug reports and basic questions

💼 Email Support (Basic/Professional)

  • Channel: Email support
  • Response Time: 24-48 hours
  • Scope: Installation, configuration, basic usage

🚀 Priority Support (Professional)

  • Channel: Priority email queue
  • Response Time: 12-24 hours
  • Scope: Advanced features, integration help

🏢 Enterprise Support (Enterprise)

  • Channel: Phone + Email + Slack
  • Response Time: 4 hours (business) / 8 hours (after hours)
  • Scope: Custom integrations, production issues, SLA

🎓 Academic Support (Research)

  • Channel: Email support
  • Response Time: 24-48 hours
  • Scope: Research-specific features, academic collaboration

🛠️ Troubleshooting Tools

Diagnostic Commands

# Check installation
import quantumlangchain as qlc
qlc.run_diagnostics()

# Check license status
qlc.check_license_status()

# Test quantum backends
qlc.test_backends()

# System information
qlc.system_info()

Log Collection

# Enable detailed logging
import logging
logging.basicConfig(level=logging.DEBUG)

# Or use built-in diagnostic mode
qlc.enable_debug_mode()

📋 Service Level Agreements (SLA)

Enterprise SLA

  • Severity 1 (Production Down): 4 hours
  • Severity 2 (Major Impact): 8 hours
  • Severity 3 (Minor Issues): 24 hours
  • Severity 4 (General Questions): 48 hours

Professional SLA

  • Critical Issues: 12 hours
  • General Issues: 24 hours
  • Questions: 48 hours

🔄 Escalation Process

  1. Initial Contact: Email bajpaikrishna715@gmail.com
  2. Response: Acknowledge within SLA timeframe
  3. Investigation: Technical team reviews issue
  4. Resolution: Fix provided or workaround suggested
  5. Follow-up: Ensure issue is fully resolved

💡 Pro Tips

  • Be Specific: Provide exact error messages and steps to reproduce
  • Include Context: Explain what you're trying to achieve
  • Share Code: Include minimal reproducible examples
  • Check Version: Ensure you're using the latest version
  • Read Updates: Check changelog for recent fixes